Refund And Return Policy

REFUND, RETURN & CANCELLATION POLICY

Applies To B2C and B2B orders placed via worldofrice.in and the mobile application

1. Introduction

Joy World of Rice Pvt. Ltd. ("Company", "we", "our") strives to ensure that every customer receives quality products and a seamless experience. This policy explains the terms governing cancellations, returns, replacements, and refunds for all purchases made through www.worldofrice.in and our mobile application.

2. Order Cancellation

2.1 Customer-Initiated Cancellation

Customers may cancel an order at any time before it has been dispatched for delivery. Once an order has been packed, dispatched, or handed over to the delivery team, cancellation may no longer be possible.

2.2 Company-Initiated Cancellation

The Company reserves the right to cancel any order in the following circumstances:

• Product unavailability or out-of-stock situation
• Pricing or display errors on the platform
• Suspected fraudulent or abusive activity
• Payment failure or non-verification
• Incorrect or incomplete customer information
• Delivery location outside serviceable areas

Any prepaid amount received against a Company-cancelled order shall be fully refunded through the original payment method.

3. Return Eligibility

Due to the perishable nature of food products, rice, grains, grocery items, and edible goods, returns are accepted only under the circumstances listed below.

3.1 Eligible Return Cases

• Wrong product delivered
• Damaged packaging noted at the time of delivery
• Product received in spoiled or unusable condition
• Missing items from a confirmed order
• Incorrect quantity delivered relative to the confirmed order

3.2 Non-Eligible Return Cases

Returns shall not be accepted in the following situations:

• Product has already been opened, partially consumed, or used
• Customer changes their mind after delivery
• Dissatisfaction with taste, flavour, or personal preference
• Improper handling or storage by the customer after delivery
• Products purchased under clearance, special sale, or promotional pricing

4. Reporting a Complaint

All complaints must be reported within the following timelines from the date and time of delivery:

• Damaged or incorrect items — within 24 hours of delivery
• Quality-related complaints — within 48 hours of delivery

To process a complaint, the Company may request supporting evidence including:

• Clear photographs of the product and packaging
• Copy of the invoice or order confirmation
• Order ID and contact details

Failure to provide requested documentation within a reasonable time may result in the complaint being closed or rejected.

5. Resolution Options

Upon verification, the Company may offer one or more of the following resolutions at its discretion:

• Product replacement at no additional cost
• Store credit applicable to future orders
• Partial refund where applicable
• Full refund to the original payment source

The resolution offered shall depend on the nature and severity of the complaint as determined by internal review.

6. Refund Process

Approved refunds will be processed back to the original payment method. Estimated timelines are as follows:

Note: Actual timelines may vary based on the processing schedule of the customer's bank or payment provider.

7. Cash on Delivery (COD) Orders

For orders paid by Cash on Delivery, approved refunds will be processed via bank transfer or UPI transfer after verification of the customer's account details. Customers may also opt to receive refunds as store credit.

8. B2B and Bulk Orders

Bulk orders placed by restaurants, hotels, caterers, retailers, and wholesalers may be governed by separate commercial agreements entered into at the time of order. Returns and refunds for bulk orders shall be considered on a case-by-case basis in accordance with the applicable agreement.

9. Contact for Refund & Return Queries

Email info@worldofrice.in
Customer Care +91 7838106768
Hours Monday to Saturday, 10:00 AM – 7:00 PM IST